Terms of Service

1. Acceptance of Terms

By creating an account or using Kyndra, you agree to these Terms and our Privacy Policy. If you are using Kyndra on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms. If you do not agree, do not use the service.

2. Description of Service

Kyndra is a cloud-based studio management platform designed for salons, beauty, pilates, yoga, dance, fitness, wellness, and hybrid studios. The service includes student and family management, class scheduling, attendance tracking, billing and invoicing, a parent/student portal, AI-powered insights, and related features. We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice.

3. User Accounts

Kyndra supports multiple account types:

• Studio OwnersFull administrative access including billing, staff management, and studio settings.
• InstructorsAccess to assigned classes, attendance, and student information as permitted by the studio owner.
• Parents / GuardiansAccess to the client portal to view schedules, invoices, and manage their children's information.

You are responsible for maintaining the security of your account credentials. You must provide accurate information and keep it up to date. You must notify us immediately of any unauthorized use of your account.

4. Subscription & Billing

Kyndra is billed monthly or annually at one price. All payments are processed securely through Stripe.

• --Subscriptions automatically renew at the end of each billing period unless cancelled.
• --You may cancel your subscription at any time through the Stripe Customer Portal. Cancellation takes effect at the end of the current billing period.
• --We do not offer refunds for partial billing periods, except as required by applicable law.
• --We reserve the right to change pricing with 30 days' notice. Existing subscribers will be notified before any price change takes effect.
• --New accounts get 3 days free, then $1 for the first month on monthly billing, then $29 a month starting on day 33. Annual billing is charged yearly after the trial. No card today. Nothing is charged until you add a card.

5. Platform Fees on Member Transactions

In addition to your subscription, Kyndra collects a platform fee on payments your studio receives from its members through Stripe Connect. The fee is disclosed at the time of each transaction and is the same for every studio:

• Platform fee2% + $0.50per transaction. Stripe’s payment-processing fees still apply (2.9% + $0.30 per card transaction; 0.8% for ACH; +1.5% for international cards).
• ChargebacksStripe’s $15 chargeback fee is passed through to the studio. Disputed amounts are withheld from the studio’s Stripe balance until the dispute resolves.
• Optional convenience feeStudios may pass a convenience fee of 0–5% to members in Settings → Payments. Where local law requires disclosure, the fee is shown to members before they confirm payment.

Platform fees are deducted automatically before payout to the studio’s connected Stripe account. Refunds include a reversal of the platform fee proportional to the refund amount.

6. Stripe Connect and Payout Responsibility

When you accept member payments through Kyndra, you are using Stripe Connect as an Express or Standard connected account. You agree to be bound by Stripe’s Connected Account Agreement in addition to these Terms.

Stripe handles KYC (Know Your Customer), banking, payouts, and 1099 reporting for your connected account. Kyndra is not a bank, does not hold funds on your behalf, and is not a payment processor of record. Money flows directly from your members’ card issuers to your connected Stripe account, minus the platform and processing fees disclosed above.

You are responsible for the accuracy of your Stripe account information, tax classification, and any tax obligations arising from your member transactions. Failure to complete Stripe’s onboarding (verified bank details, EIN/SSN, business profile) will prevent payouts.

7. User Content & Data

You retain all ownership rights to the data you enter into Kyndra, including student records, class information, and financial data. By using the service, you grant us a limited license to process, store, and display your data solely for the purpose of providing the service.

We will not access, use, or share your data for purposes unrelated to operating the platform, except as described in our Privacy Policy or as required by law. You are responsible for the accuracy and legality of the data you enter, and for obtaining any necessary consents from individuals whose data you provide.

8. Acceptable Use

You agree not to:

• --Use the service for any unlawful purpose or in violation of any applicable laws
• --Attempt to gain unauthorized access to the platform, other accounts, or related systems
• --Interfere with or disrupt the integrity or performance of the service
• --Upload malicious code, viruses, or other harmful content
• --Scrape, crawl, or use automated means to access the service without permission
• --Resell or redistribute the service without our written consent

9. Intellectual Property

The Kyndra platform, including its design, code, features, documentation, and branding, is the intellectual property of Kyndra and is protected by copyright, trademark, and other applicable laws. You may not copy, modify, distribute, or create derivative works based on the platform without our prior written consent. Your right to use the service is limited to the license granted under these Terms.

10. Indemnification

You agree to indemnify, defend, and hold harmless Kyndra and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the service; (b) your violation of these Terms; (c) your content or the content entered by your studio members; (d) disputes between you and your members (including refund disputes, injury claims arising at your studio, and allegations of misconduct by staff); or (e) your violation of any third-party right, including intellectual property or privacy rights. This section survives termination.

11. Limitation of Liability

To the maximum extent permitted by law, Kyndra and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of or inability to use the service.

Our total liability for any claims arising under these Terms shall not exceed the greater of (a) the amount you paid us in subscription fees in the twelve (12) months preceding the claim, or (b) one hundred dollars ($100). The service is provided "as is" and "as available" without warranties of any kind, express or implied. We specifically disclaim any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Service Availability

We target high availability but do not guarantee uninterrupted service. Scheduled maintenance windows, third-party outages (Supabase, Stripe, Resend, etc.), and force-majeure events may affect availability.

Status and incident history are published at kyndra.dev/status.

13. Termination

You may terminate your account at any time by contacting us or through your account settings. We may suspend or terminate your access if you violate these Terms, fail to pay subscription fees, or if we reasonably believe your use poses a risk to the platform or other users. Upon termination, your right to use the service ceases immediately. We will retain your data for 30 days after termination to allow for data export, after which it will be permanently deleted.

14. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law rules. Subject to the arbitration clause below, any dispute that a court must hear will be filed in the state or federal courts located in Delaware, and each party consents to personal jurisdiction there.

15. Arbitration and Class Action Waiver

Please read carefully. This section affects your legal rights.

You and Kyndra agree that any dispute, claim, or controversy arising out of or relating to these Terms or the service (a "Dispute") will be resolved by binding, individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will be conducted in English in Delaware or remotely at the arbitrator’s discretion. Judgment on the award may be entered in any court with jurisdiction.

Class action waiver. You and Kyndra each agree that any Dispute will be resolved only on an individual basis and not as part of a class, consolidated, or representative action. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative proceeding. If this class-action waiver is found to be unenforceable in a specific Dispute, that Dispute (and only that Dispute) will be severed from arbitration and brought in court.

Exceptions. Either party may bring an individual action in small-claims court, and either party may seek injunctive relief in court for infringement of intellectual property or unauthorized access to the service.

30-day opt-out. You can opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing [email protected] with the subject line “Arbitration Opt-Out” and your account email. Opting out will not affect any other provision of these Terms.

16. Changes to Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through a prominent notice on the platform at least 30 days before the changes take effect. Your continued use of the service after the effective date constitutes acceptance of the updated Terms.

17. Contact

If you have questions about these Terms of Service, contact us at:

[email protected]