Billing3 min read
Recovering revenue with Kyndra
Overdue invoices, open seats, and at-risk members in one hub — plus automations that draft follow-ups.
Recovery
Open Recovery from the ⋯ menu on Billing, or type Recovery in ⌘K. You will see:
- Failed charges — declined card payments, each with Retry charge or Ask to update card
- Overdue — unpaid invoices past their due date, with Send reminders to chase them all
- At-risk members who have not attended recently, and classes with open seats
Overdue rows open the invoice on Billing. At-risk member rows open the member, and open-seat rows open that class in check-in. Credits expiring rows open the member list. Failed charges rows have no link; use their buttons.
Overnight jobs
Tell Kyndra to turn these on. Overnight work already runs. Drafts wait in the conversation.
- Lead follow-up — drafts a reply after a lead sits unanswered.
- Waitlist auto-offer — drafts an offer for an open seat when someone drops.
- Win back at 21 days — reaches members who have not attended recently.
Kyndra drafts each message. You review each draft before it sends.
Was something off, or did this miss the thing you were trying to do? Tell us and we’ll update the article.